Spa Policy

General Information

Spa Hours Spa facility and private guest room services are scheduled between the hours of 10:00 a.m. to 7:00 p.m. daily. Special requests for appointments outside of these times will be accommodated based on availability.

Booking Your Spa Services

In making your stay more enjoyable and relaxing, we highly recommend you make an advance reservation(s) with our Spa Concierge. Our reservations staff will be happy to answer any questions that you may have about our services. Please contact the Spa manager at Ext 753. For overseas and outside bookings, a major credit card is required to hold your reservation(s).

Cancellations

The services you select are reserved for you. Should you need to cancel, please contact us a minimum of 24 hours prior to your scheduled appointment. All cancellations with less than 24 hours notice will result in full charges applied. Late arrivals will result in shortened appointments. A missed appointment, including gift certificates, cannot be rescheduled.

Payment

For your convenience, all spa treatments can be billed to your room. Gratuities are not included.

Preparing for Your Spa Service

Sand can be an irritant to the body during any kind of massage. We kindly ask that you be showered and sand-free prior to your treatment. Please be in your villa or at the spa treatment rooms at least 15 minutes prior to your scheduled time.

Underwear/briefs may be kept on during treatments (please avoid oversized boxer shorts). Bathrobes have been left in your room for your convenience and comfort. During your massage and to facilitate your therapeutic experience, therapists will use drapes to cover all areas of the body except the part being treated. Waiver forms should be signed prior to treatment.

Your Health

If you are under medical care, your physician should be consulted before participating in any exercise or spa program. Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure or pregnancy. Consumption of alcohol before, during or directly after particular spa treatments such as massages, body treatments and facials is not recommended.

If you are running a fever or are in an acute phase of a viral infection, we ask that you refrain from scheduling treatments for your safety and the safety of others.

Heavy meals should be avoided prior to all physical activities and therapeutic treatments.

Deep healing treatments and massages can cause the body to release toxins and lactic acid, which can result in a feeling of soreness. Please do not be alarmed, this is a normal reaction that can last for approximately 48 hours.

Drinking plenty of water and taking vitamin C supplements (maximum 2000 mg.) can be of help.

Music

Music is available for your treatments. Please request prior to or at the time of your reservation with spa manager.

Reservations and Information

The Spa Manager will be happy to assist you in reserving spa services or to answer any questions that you may have. Please call extension 753.
To get connected to the spa from Avila Hotel.
If you are calling from outside the hotel, dial 4612122, calling international by 5999-4612122 or for more information go online at www.relaxauparadis.com e-mail: relaxauparadis@interneeds.net.

Gratuity and Service charges

An additional 15% services charge will be added. Prices and services subject to change without notice.
No Refunds or Exchanges.
All Sales are Final.